Frequently Asked Questions

Support Topics
How do I get in touch with Plato for something not covered here?
Send us an e-mail and we'll write you back as soon as possible. (Usually within 24 hours on weekdays or the next business day after weekends.)

I can't level past 9 or I'm stuck at a certain level. Why?
The current level cap without unlocking unlimited levels with the Plato Superstar is 9. If you're over level 9, but don't have the Plato Superstar you won't be able to continue to earn XP until you unlock it.

I lost access to my account! Can you help me?
In some cases we can help recover your account. However, we'll need to verify specific information with you first. Please e-mail us with your old Plato ID and we'll let you know if we can help.

Why can't I update my profile picture?
There are no longer limits on profile picture uploads. If you're having trouble, try a completely different picture.

Why am I constantly stuck connecting to server?
Your account has been banned for violating one of our Community Guidelines. This is most often due to using profanity or spamming (typing the same thing multiple times, very quickly). Bans are permanent.

How can I delete my account?
You can delete your account by tapping on Profile > Gear Icon > Privacy > Delete Account. HEADS UP: This cannot be undone, so think carefully before confirming!
Security & Privacy
Who can see me online?
Only your friends or game opponent can see you online.

How do I block users?
You can tap on any person's profile picture and choose "Block". This will also mute their chat messages.

What is your privacy policy?
We treat privacy very seriously. You can find our Privacy Policy here:
Account Management
Do I need a phone number or email to use Plato?
Nope, although you can add your email when doing an account backup or recovery.

How do I change my Plato ID?
You can change your Plato ID from the Profile tab in the app. You can only change your ID to one that's currently still available, once every 24 hours.

How do I backup or recover my Plato account?
You can backup or recover your Plato account using your email from the Profile tab > Gear Icon menu.
How do I invite my friends to Plato?
If you like our app, you can send your friends an invitation email via the "Invite Friends" function in the Friends section. Or you can let them know via other email/apps/social networks. We'd really appreciate that.

What's that green dot beside my friend's names?
The green dot beside the name is showing that your friend is currently online in the app.

What do the double green checkmarks mean?
A single checkmark means your message has been received by our servers. The second checkmark means the other user has seen your message on their device.